This Refund Policy explains when Zoxra offers refunds for digital products and membership access, and how to request one.
At Zoxra, we sell digital products including WordPress plugins, WordPress themes, Shopify themes, and other downloadable digital products.
Because our products are digital, refunds are handled differently from physical products. However, nothing in this Refund Policy limits mandatory consumer rights available under applicable EU or national law.
After successful payment, digital products may be delivered through a download link, customer account, email, or another electronic delivery method.
If you paid for a product but did not receive access or a download link, please contact us and we will investigate the issue.
If a purchased digital product does not conform to the contract, is materially defective, or cannot reasonably perform the functions described on its product page, please contact us.
Depending on the circumstances and applicable law, we may:
EU digital-content rules provide consumer remedies where digital content or digital services are not in conformity with the contract.
Before requesting a refund for a technical problem, please contact our support team.
We may ask for information such as:
We will make reasonable efforts to identify and resolve genuine product-related problems.
Customers should review the product description and stated compatibility requirements before purchasing.
A refund may not be available solely because a product is incompatible with an environment that was not supported or disclosed as compatible at the time of purchase.
This does not affect mandatory statutory rights where the product fails to conform to the contract.
For digital content supplied electronically, EU consumer law contains specific rules concerning the 14-day right of withdrawal.
Where a consumer expressly requests that supply of digital content begins immediately during the withdrawal period and acknowledges that the right of withdrawal will consequently be lost, the statutory withdrawal right may cease once the digital supply begins.
Where applicable, Zoxra will provide the relevant information and obtain the required express consent and acknowledgement during checkout.
To request a refund or other remedy, contact:
Email: support@zoxra.com
Please include:
Providing this information helps us process your request more quickly.
Where a refund is approved, the refund will normally be issued using the original payment method, unless otherwise required or permitted by applicable law.
The time required for the funds to appear in your account may depend on your payment provider or bank.
We reserve the right to investigate suspicious or abusive refund activity.
Examples may include:
Nothing in this section limits mandatory consumer rights.
If you believe there is a problem with your purchase, please contact us before initiating a chargeback where reasonably possible.
We will make reasonable efforts to resolve legitimate payment or product issues.
Customers remain free to exercise any rights provided by applicable law.
This Refund Policy does not exclude, restrict, or replace any mandatory rights that consumers have under applicable EU or national law.
Where a digital product is defective or does not conform to the contract, applicable consumer law may provide remedies including repair/correction, price reduction, or termination/refund depending on the circumstances.
For refund or product-support requests: